User Agreement 🤝
1. Contractual Relationship
By accessing and using the Services and the Website, you agree to be bound by the Terms of Use, which establishes a contractual relationship between you and Mejamakan. The following terms and conditions apply to your access and use of the Website and Services provided by Mejamakan. These terms and conditions, along with any other policies or guidelines posted on the Website, constitute a legally binding agreement between you and Mejamakan. Please read them carefully before accessing or using the Website or Services. If you do not agree to be bound by these terms and conditions, you may not access or use the Website or Services. By accessing or using the Website or Services, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions. If you do not agree to these Terms, you should not use or access the Services or the Website. These Terms supersede any prior agreements or arrangements you may have had with Mejamakan. Mejamakan reserves the right to terminate these Terms, your access to and use of the Services and/or the Website, or cease offering or deny access to the Services and/or the Website at any time, with notice, for any reason. Mejamakan may also offer additional terms that apply to certain Services or the Website. These additional terms will be disclosed to you in connection with the relevant Services or the Website and are considered part of the Terms for those Services. In the event of a conflict, the additional terms will take precedence over these Terms for the relevant Services or the Website. Mejamakan may also update the Terms at any time, with notice. Your continued use of the Services and/or the Website after such updates are posted will be considered acceptance of the updated Terms. You must agree to the collection and use of your personal information or personal data by us in relation to the Services and/or the Website, as outlined in the Privacy Policy.
2. Service Provided
Our company, Mejakan, provides a food delivery service that features meals prepared daily by our team of chefs. Through our platform, you can easily order and receive these dishes at your convenience. Our goal is to make the online ordering process as simple and efficient as possible, offering a range of menu options for you to choose from.
3. Description
While we strive to provide accurate descriptions of the products and services offered on the website and app, we do not provide any warranty or guarantee regarding the accuracy, timeliness, performance, completeness, reliability, or suitability of the information and materials found or offered on the website or app. The pictures shown are for illustration purposes only. You acknowledge that this information and materials are provided on an "as is" and "if available" basis and may contain inaccuracies or errors. We are not responsible for these inaccuracies or errors and exclude liability for them to the fullest extent permitted by law. It is your responsibility to evaluate the accuracy, completeness, and usefulness of all information and materials found or offered on the website or app. If certain ingredients are unavailable, we will replace them with similar ingredients while maintaining the quality of the meals without updating the information on the website or app. While we try to identify ingredients that may cause allergic reactions for those with food allergies, we cannot guarantee that our food is free of potential contaminants and there is always a risk of contamination. If you are concerned about food allergies, please be aware of this risk and that we may prepare food using ingredients that contain nuts, nut oil, dairy, seafood, shellfish, and gluten. We strive to work only with wholesalers who have provided us with halal and HACCP certification for supplied products, but we do not provide any warranty or guarantee regarding the accuracy, completeness, or legal standing of this information.
4. User Account
4.1 To access the services on the website, you need to create a user account with us. This account, called a "User Account," will make it easier for you to use the various services on the website and allow you to receive relevant and accurate contact and other information regarding your interactions with us and the food provider.
4.2 You will need to create a user account with us on the website ("User Account"). This will allow you to access various services on the website and receive current and accurate information about your relationship with us and the food provider. If you create a User Account, you must provide accurate and complete registration information and keep it up to date. You will receive a unique login and password, which you are responsible for keeping secure and not allowing any other party to access the website with.
4.3 During the registration process, you must provide accurate and complete information, and you must keep this information up-to-date. You will be given a unique login and password to access the website. You are responsible for keeping your login and password secure and for preventing unauthorized access to the website using your login. If someone else accesses the website using your login, we will assume that it was you who accessed the website and you will be solely responsible for any actions taken during that access. If you become aware that your login is being used without your authorization, you must notify us immediately.
4.4 It is your responsibility to keep your User Account Password confidential and to be responsible for all activities that occur under your account. You must notify us immediately if there is any unauthorized use of your password, User Account or User ID, or any other breach of security related to the Websites.
4.5 Mejamakan will not be held responsible for any loss or damage that may result from your failure to properly manage your User ID and User Account.
4.6 In addition to the other rights outlined in this agreement, Mejamakan reserves the right to refuse service and/or access to the Websites to you at any time, for any reason, and without prior notice.
5. Delivery
If it appears that the delivery of your order will be significantly delayed, we will contact you to discuss an alternative delivery time. If you are not satisfied with this new delivery time, you may choose to cancel the order and receive a refund or credit. This process may take up to 20 business days. It is your responsibility to be available at the time of delivery and to ensure that appropriate arrangements have been made. Once the products are delivered, all risk of loss or damage will be transferred to you. If we are unable to reach you, we will try to contact you at the phone number provided. If the driver is unable to find a safe location to leave the food and you are still unreachable, the order will be considered delivered and you will be responsible for full payment as if you had received the order. We will not be held responsible if you fail to provide adequate access, information, or arrangements for delivery. If we are unable to change the delivery address, you may choose to cancel the order. However, if food preparation has already started, you will be charged the full price for the item. If the driver has already been dispatched, you will also be charged for delivery.
6. Cancellation
You may cancel an order without charge at any time before we confirm it (a "Confirmed Order") or send you a confirmation email. If you wish to cancel an order before it becomes a Confirmed Order, please contact us immediately through the website. If you cancel an order after it becomes a Confirmed Order, your order for that day will be skipped and brought over the next day. We may inform you that an order has been cancelled or that an item is unavailable at any time. If we cancel an order, we will reimburse you with vouchers.
7. Price and Payment
7.1 The price of each meal is listed on the website. The price listed for each meal on the website may be subject to change at the discretion of Mejamakan but the price of the meal ordered will be final and will not be subject to change once you have submitted your order through the website.
7.2 Once you have submitted your order, you must make payment for the amount stated on the website at least by 4pm before the delivery of the meal ordered. If payment is not made in this time frame, it will be considered that you have cancelled your submitted order.
7.3 Payment can be made through credit card, debit card, bank transfer, or through your user account on the website. All payment is made directly to Mejamakan. You do not need to make any additional payment to the food provider once you have made payment in the manner described above.
8. Meal Subscription Expiration
Extension of the expiration date is generally not possible. However, special cases will be considered on a case-by-case basis upon analysis and approval. Please ensure to refer to the expiration date mentioned on your dashboard. For any inquiries or exceptional cases, please contact our customer support team.
5-Day Plan: Meals are valid to be redeemed within 15 business days from the starting date of a plan, excluding weekends and public holidays.
10-Day Plan: Meals are valid to be redeemed within 30 business days from the starting date of a plan, excluding weekends and public holidays.
20-Day Plan: Meals are valid to be redeemed within 60 business days from the starting date of a plan, excluding weekends and public holidays.
9. Intellectual Property Rights
All intellectual property rights associated with the website and the app (including but not limited to the recipe, design, layout, appearance, text, and graphics) belong to us and cannot be reproduced without our prior written consent. You may use the website for your personal use, including printing and downloading materials, bookmarking, or sharing links that direct others to the content on the website. However, you are not allowed to modify, reproduce, or republish any content online or offline without our consent.
10. Liability
By using or ordering through the website or Whatsapp, you acknowledge and agree that using is at your own risk. We will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, losses, costs, or expenses, or for any loss of profit that results from the use of, or inability to use, the website or app, or any application or material on any site linked to the website or app (including but not limited to any viruses, bugs, or other errors or defects or failures in computer transmissions or network communications), even if we have been advised of the possibility of such damage. We will not be responsible for any changes made to the content of the website or app by unauthorized third parties. All express or implied warranties or representations are excluded to the maximum extent permitted under applicable laws. We will not be liable for the supply of the delivery and products to the fullest extent permitted under applicable laws, unless the loss or damage is due to our willful misconduct or gross negligence. This will not affect your statutory rights as a consumer under applicable laws. If we are found liable for any loss or damage, our liability will be limited to the amount that you have paid for the relevant products. We will not be liable for any consequential, indirect, or special damage, however it arises. If we reasonably believe that there is abuse of a promotional event or suspect instances of fraud, we may block the suspected user and reserve the right to refuse future services. If there is abuse of vouchers or discount codes, we reserve the right to seek compensation or damages from any violators. Promotions and offers are subject to our sole discretion and may be withdrawn at any time and without prior notice. The website or app may include content, information, or links to third parties or third-party sites. We are not responsible for the content of these sites or for the content of any third-party advertising or sponsorship, nor do we ensure compliance with any regulations. You access these links at your own risk and we make no representations or warranties about the content, completeness, or accuracy of these links or the sites hyperlinked to the website or app. You agree to hold us harmless and relieve us from any liability arising from your use of information from a third party or your use of any third-party website. You agree to indemnify, defend, and hold us harmless from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any use of the website or app, or as a result of a violation of these terms and conditions by you or through the use of your account.
11. Inquiries or Complaints
If you have any further questions, inquiries, or complaints about the service, you can contact us via email or Whatsapp.
12. Refund
Our standard refund policy allows for refunds within three business days of purchase, with no refunds available for the 1-day trial and 5-day plan, a 3-day buffer period for refunds on the 10-day plan, a 5-day buffer period for refunds on the 20-day plan, and all approved refunds subject to a 10% processing fee based on the total amount paid, while refunds or exchanges requested after three business days may be considered on a case-by-case basis with prior approval, and customers are encouraged to contact our support team within the eligible refund period for their plan, providing their order number and reason for the refund request, to which our team will respond within 2 business days.
13. Data Privacy
We will handle your personal data in accordance with our privacy policy, which can be found at the provided link.